VMISS...
Frequently Asked Questions
Find answers to commonly asked questions about VMISS

FAQs

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  • Getting Started
  • Billing and Pricing
  • Service and Support
  • Technical Questions
Who are you?
  • Our company name is VMISS Inc. and we are based in Canada.

    Our brand name is VMISS. Nice to meet you!.

How long have you been in business?
  • We are a newly formed company, however our staff has worked in the Internet Data Center fields much earlier.

Are you a reseller?
  • Definitely not! We own our hardware, run our network and never outsource our support.

Am I locked in a contract?
  • Absolutely not. Our billing term is usually 1 month, unless otherwise stated.

What payment methods do you accept?
  • We accept all major Credit Cards, Alipay and WeChat Pay.

Do you offer refunds?
  • Yes, we do! We offer a 3-days refund policy, more information can be found in our Term of Service.

Will you charge me any tax?
  • We are a company, based in Canada, which means that if you are located in Canada, we will charge you Sales Tax in accordance to your province of residence.

How do you bill?
  • We bill in advance - just like any other hosting provider! We have monthly, quarterly, semi-annual and annual billing cycles.

What kind of services do you offer?
  • VMISS offers a wide range of services! Our portfolio includes Cheap Linux VPS servers, KVM VPS, Storage VPS and different types of dedicated servers.

What locations do you have?
  • We currently have 5 locations - United States, Australia, Hong Kong within China, Japan and South Korea!

How fast do you deliver the servers?
  • Virtual servers get deployed instantly, while provisioning time on dedicated servers may be instant or take some time, depending on the configuration.

Do you have a control panel?
  • Yes! We offer a fully-featured control panel, which allows you to start, stop and restart your server. Along with that, you will be able to access remote console, view your resource usage and graphs and much more!

Can I host ... ?
  • Please read our AUP, for a full list of non-allowed activities on our servers.

Do you run your own network?
  • Yes, we do and we always try to make it even better! Our ASN number is AS400464.

What brands of hardware do you use for your servers?
  • We utilize HP, Dell and SuperMicro servers, alongside custom built machines.

What kind of hardware do you use?
  • We use a lot of different components - Intel Xeon, AMD EPYC and Ryzen CPUs. Coupled with different brands of high-performance memory and enterprise-grade SSDs.

Canada

Headquarters: Toronto

[email protected]
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